Frequently Asked Questions
Everything you need to know about shopping with Nebula Store.
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Orders over $50 qualify for free shipping, while orders under that amount carry a flat rate of $4.99.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase. Items must be in their original, unused condition with all packaging intact to qualify for a full refund.
Which payment methods do you accept?
Nebula Store accepts all major credit cards (Visa, MasterCard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
How can I contact customer support?
Our support team is available 24/7 via email at [email protected] or through our live chat feature located at the bottom right of our website.